Citizen Services By Department

---

Open Departments | Expand All | Close All | Public Works Administration Bond Release Request Site inspection of water, sewer, drainage, and street improvements prior to release of bonds or letter of credit Occupancy Inspection Request Site inspection of water, sewer, drainage, and street improvements prior to issuance of an occupancy certificate Cnw Station, Lot METRA Station Maint., Exterior Repair or clean up outside of station. Refer to Park and Rec. Key Box Maintenance Repair coin box. Thaw locks of coin box Miscellaneous METRA Station Missing sign, repair lights, plow lot Engineering Division Drainage Problem/flooding Request for engineering investigation of a drainage or flooding problem. To report blocked curb inlets, impassable streets, sewer back-ups, or other hazardous conditions, call the Public Works Department (630/834-8505) 7:30am Project Inquiry/Complaint Questions or concerns regarding current or completed Village construction projects. Private Devp Inquiry/Complaint Questions or concerns regarding current or completed private development projects. Filling Complaints Reports of filling or grading activities which may result in adverse drainage impacts to adjacent properties? Note: A building permit is required to conduct these activities. Misc Engineering Miscellaneous request for engineering information or services. Rear Yard Drain Request Request for Village assistance to correct an existing drainage problem. (See Rear Yard Drainage Program). Plan Review Private Development General or design questions regarding proposed private development projects currently under review by Village Staff. Sidewalk Program Request Request to be added to the list for the Village's 50/50 sidewalk replacement program. Traffic Signs & Markings New Sign Additional sign needed or new ordinance to be posted Repair Sign Straighten damaged sign Sign Poorly Visible Replace faded sign Striping Problem Pavement marking request Traffic Signal Problem Signals along St. Charles Rd. only Barricades Barricade placement request Misc Traffic Signs Self-defining Sign Fabrication Request Make sign for other departments Sign Damage Storm Sewer Section Street Flooding Flooding of streets and right of ways due to improper drainage of the storm sewer system Collapsed Storm Inlet/Manhole The failure of any cast iron or steel structure or a sink hole near by a structure Storm Manhole Cover Missing The cover of any structure that is not in place or any cover that makes eccesive noise Creek Structure Cleaning Cleaning of debris grates on Suger Creek to ensure optimum flow capacity Swales & Ditches Cleaning and or grading of ditches or swales that transport water Clean Curb Inlet Cleaning of curb inlets that do not drain properly. Inspection of the curb inlets structure will be completed during cleaning Misc Storm Sewer Work needed to help the storm sewer work effectively Street Closed Any street that is impassable do to street flooding. Barricades will be placed on streets where the avarage car cannot drive safely Storm Main Repair Any needed repaires to the storm sewer system Storm Manhole Problem Culvert Problem Flushing and repair of culverts on Village right of ways will be completed by the Public Works Department Street Section Street Cleaning/sweeping Sweeping of Village streets is completed once each month form April 1 to December 1 Temporary Patching/Potholes Pothole patching takes place as needed or as reported Sidewalk Problem When a public sidewalk is in need of repair or replacement please contact the Public Works Department at 834-8505 Curb/drive problem-general Plowing/Salting Requested Snow plowing operations begin when 2 inches of snow has accumulated on the pavement of village streets, salting of village street will take place when conditions exists per policy Dead Animal Removal of dead animals from Village right of ways only Street/Drive/Walk Insp-Project Street Restoration-General Repair of street sections due to underground utility repair, and general failures Add Stone/Grading-General Grading of streets, alleys, and shoulders will be completed as needed or as reported Misc Street Reported services needed in village right of ways Sump Pump Discharge/Icing Icing of street or public sidewalk due to discharge from sump pump. Refer to Street Superintendent or Community Development Graffiti Removal Removal service is provided for residential and commercial property owners once a waiver is signed. Graffiti is removed from non painted sufaces only. Please contact the Police Department at 834-7447 Parking Lot Maintenance Alley Grading Request Fly Dumping Illegal dumping of garbage and or debris onto village right of ways Street Restoration-Water Restore pavement due to previous water related excavation Street Restoration-Sewer Restore pavement due to sewer related excavation Curb/Drive Problem-Water Curb or drive settling due to water trench Curb/drive Problem-Sewer Curb or drive sinking due to sewer trench Parkway Restoration-General Drainage Problem-Street Forestry Section Tree Removal Request to remove a parkway tree due to disease or hazard Tree Trimming Prune parkway tree Tree Planting Plant a tree in parkway. Done in Spring only Tree Inspection Request to inspect condition of existing or newly planted parkway tree Storm Damage/Hanging Branch Remove hanging tree branch or clear right-of-way of debris which blocks access to emergency equipment Misc Forestry Miscellaneous service requests for the Forestry Section. Mowing Weed control of rough areas maintained by P.W. Turf is maintained by Park and Rec. Report property complaints to Community Development. Pkwy Limb Pickup Limb fallen from parkway tree Infestation Problem Check for bugs in parkway tree Tree Care Request Staking, tracing, or feeding of parkway tree Sign Clearance Trimming Prune for sign visibility Forestry Inspection Inspection of P.W. project Forestry Inspection-Private Inspect and advise resident of problem with private property tree Water Operations Water Quality Complaints Notify the Village for further information at 630-834-8505. Village staff to keep log of all complaints and forward to Du Page Water Commission. JULIE Emergency Locate Received through the Julie system for locations of water and sewer for emergency excavations Low Pressure Water division will check service lines, faucets and meters for cause of low water pressure Water Main Break Water bubbling up from parkway, curb or street due to leaking water main. Water division will repair. Notify immediately. Water Service Leak Water bubbling up from the ground in parkway or yard New Water Meter Water division installs a new water meter Water Meter Problem Water division will check water meter if your experiencing any problems Hydrant Problems Water division will check fire hydrant for problems such as leaking or reports of inoperable hydrants Water Inspection-project Inspection of water distribution system for new construction Parkway Restoration-water Repair of parkway following water repair. Restoration is done when weather and time permit B-box Work/repair Water shut off for building broken. Water division will repair or replace Turn Water On/off Water division will turn water off and back on for plumbing repairs. Advanced notice is requested for non-emergency repairs Locate B-box Water division will locate water shut off valve in the right-of-way for plumbing repairs. 24 hours notice required except for emergencies Final Meter Read Water division will read meter when resident moves out Verify Read/Check For Leaks Water division will read water meter to verify reading Service Line Problem Water division will check water service if you are experiencing any problems with water service Misc Water Miscellaneous service requests for Water Division Cross Connection Inquiry Request or inquiry regarding cross connection program. Refer questions to Water Superintendent. Add Stone/Grading-Water Previous water excavation trench requires grading or additional material due to settlement of trench Water Sample Request Water division will collect sample and have lab analyze. These are usually in conjuction with taste or odor problems Water Inspection-Private Inspection water system on private property Waste Water Operations Sewer Flooding/surcharging Discharge out of sewer manhole Sewer Reimb. Program Inquiry Request for participation in the building sewer reimbursement program Sewer Back-up Noticeable discharge out of floor drain or other plumbing Sewer Inspection-Private/Repair Inspection of sewer system on parivate property San/comb manhole problem Problems include collapsed manhole, excessive infiltration, or manhole raised or sunk. Sewer Inspection-Public/Construction Inspection of sewer system for new construction Misc Waste Water Miscellaneous service request for the Waste Water Division Parkway restoration-sewer Repair of parkway following sewer repair. Restoration will be done when weather and time permit San/comb main repair Sewer main collapsed. Waste water division repairs sewer main Collapsed San/comb Manhole Hole next to manhole in parkway or street San/comb Manhole Missing Manhole cover off of manhole Add Stone/grading-Sewer Previous sewer excavation requires grading or additional material because trench has settled Sewer Service Review Inquiry Request regarding status of review of plans for new sewer service Sump Pump Inspection Village inspects property for sump pump compliance when a property is sold Lift Station Problem Alarm condition or reported problem at one of the following sanitary lift stations: North Villa North Yale Yale & Ridge Route 83 South Villa

---