Citizen Services Explanations in Alphabetical Order

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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  A [index]
• Add Stone/Grading-General
  Grading of streets, alleys, and shoulders will be completed as needed or as reported
• Add Stone/Grading-Water
  Previous water excavation trench requires grading or additional material due to settlement of trench
• Add Stone/grading-Sewer
  Previous sewer excavation requires grading or additional material because trench has settled
• Alley Grading Request
  

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  B [index]
• B-box Work/repair
  Water shut off for building broken. Water division will repair or replace
• Barricades
  Barricade placement request
• Bond Release Request
  Site inspection of water, sewer, drainage, and street improvements prior to release of bonds or letter of credit

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  C [index]
• Clean Curb Inlet
  Cleaning of curb inlets that do not drain properly. Inspection of the curb inlets structure will be completed during cleaning
• Collapsed San/comb Manhole
  Hole next to manhole in parkway or street
• Collapsed Storm Inlet/Manhole
  The failure of any cast iron or steel structure or a sink hole near by a structure
• Creek Structure Cleaning
  Cleaning of debris grates on Suger Creek to ensure optimum flow capacity
• Cross Connection Inquiry
  Request or inquiry regarding cross connection program. Refer questions to Water Superintendent.
• Culvert Problem
  Flushing and repair of culverts on Village right of ways will be completed by the Public Works Department
• Curb/Drive Problem-Water
  Curb or drive settling due to water trench
• Curb/drive Problem-Sewer
  Curb or drive sinking due to sewer trench
• Curb/drive problem-general
  

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  D [index]
• Dead Animal
  Removal of dead animals from Village right of ways only
• Drainage Problem-Street
  
• Drainage Problem/flooding
  Request for engineering investigation of a drainage or flooding problem. To report blocked curb inlets, impassable streets, sewer back-ups, or other hazardous conditions, call the Public Works Department (630/834-8505) 7:30am to 4:00pm. After hours notify the Police Department (911 for emergencies, 630/834-7447 for non-emergencies)

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  E [index]

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  F [index]
• Filling Complaints
  Reports of filling or grading activities which may result in adverse drainage impacts to adjacent properties?
• Final Meter Read
  Water division will read meter when resident moves out
• Fly Dumping
  Illegal dumping of garbage and or debris onto village right of ways
• Forestry Inspection
  Inspection of P.W. project
• Forestry Inspection-Private
  Inspect and advise resident of problem with private property tree

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  G [index]
• Graffiti Removal
  Removal service is provided for residential and commercial property owners once a waiver is signed. Graffiti is removed from non painted sufaces only. Please contact the Police Department at 834-7447

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  H [index]
• Hydrant Problems
  Water division will check fire hydrant for problems such as leaking or reports of inoperable hydrants

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  I [index]
• Infestation Problem
  Check for bugs in parkway tree

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  J [index]
• JULIE Emergency Locate
  Received through the Julie system for locations of water and sewer for emergency excavations

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  K [index]
• Key Box Maintenance
  Repair coin box. Thaw locks of coin box

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  L [index]
• Lift Station Problem
  Alarm condition or reported problem at one of the following sanitary lift stations: North Villa North Yale Yale & Ridge Route 83 South Villa
• Locate B-box
  Water division will locate water shut off valve in the right-of-way for plumbing repairs. 24 hours notice required except for emergencies
• Low Pressure
  Water division will check service lines, faucets and meters for cause of low water pressure

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  M [index]
• METRA Station Maint., Exterior
  Repair or clean up outside of station. Refer to Park and Rec.
• Misc Engineering
  Miscellaneous request for engineering information or services.
• Misc Forestry
  Miscellaneous service requests for the Forestry Section.
• Misc Storm Sewer
  Work needed to help the storm sewer work effectively
• Misc Street
  Reported services needed in village right of ways
• Misc Traffic Signs
  Self-defining
• Misc Waste Water
  Miscellaneous service request for the Waste Water Division
• Misc Water
  Miscellaneous service requests for Water Division
• Miscellaneous METRA Station
  Missing sign, repair lights, plow lot
• Mowing
  Weed control of rough areas maintained by P.W. Turf is maintained by Park and Rec. Report property complaints to Community Development.

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  N [index]
• New Sign
  Additional sign needed or new ordinance to be posted
• New Water Meter
  Water division installs a new water meter

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  O [index]
• Occupancy Inspection Request
  Site inspection of water, sewer, drainage, and street improvements prior to issuance of an occupancy certificate

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  P [index]
• Parking Lot Maintenance
  
• Parkway Restoration-General
  
• Parkway Restoration-water
  Repair of parkway following water repair. Restoration is done when weather and time permit
• Parkway restoration-sewer
  Repair of parkway following sewer repair. Restoration will be done when weather and time permit
• Pkwy Limb Pickup
  Limb fallen from parkway tree
• Plan Review Private Development
  General or design questions regarding proposed private development projects currently under review by Village Staff.
• Plowing/Salting Requested
  Snow plowing operations begin when 2 inches of snow has accumulated on the pavement of village streets, salting of village street will take place when conditions exists per policy
• Private Devp Inquiry/Complaint
  Questions or concerns regarding current or completed private development projects.
• Project Inquiry/Complaint
  Questions or concerns regarding current or completed Village construction projects.

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  Q [index]

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  R [index]
• Rear Yard Drain Request
  Request for Village assistance to correct an existing drainage problem. (See Rear Yard Drainage Program).
• Repair Sign
  Straighten damaged sign

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  S [index]
• San/comb Manhole Missing
  Manhole cover off of manhole
• San/comb main repair
  Sewer main collapsed. Waste water division repairs sewer main
• San/comb manhole problem
  Problems include collapsed manhole, excessive infiltration, or manhole raised or sunk.
• Service Line Problem
  Water division will check water service if you are experiencing any problems with water service
• Sewer Back-up
  Noticeable discharge out of floor drain or other plumbing
• Sewer Flooding/surcharging
  Discharge out of sewer manhole
• Sewer Inspection-Private/Repair
  Inspection of sewer system on parivate property
• Sewer Inspection-Public/Construction
  Inspection of sewer system for new construction
• Sewer Reimb. Program Inquiry
  Request for participation in the building sewer reimbursement program
• Sewer Service Review Inquiry
  Request regarding status of review of plans for new sewer service
• Sidewalk Problem
  When a public sidewalk is in need of repair or replacement please contact the Public Works Department at 834-8505
• Sidewalk Program Request
  Request to be added to the list for the Village's 50/50 sidewalk replacement program.
• Sign Clearance Trimming
  Prune for sign visibility
• Sign Damage
  
• Sign Fabrication Request
  Make sign for other departments
• Sign Poorly Visible
  Replace faded sign
• Storm Damage/Hanging Branch
  Remove hanging tree branch or clear right-of-way of debris which blocks access to emergency equipment
• Storm Main Repair
  Any needed repaires to the storm sewer system
• Storm Manhole Cover Missing
  The cover of any structure that is not in place or any cover that makes eccesive noise
• Storm Manhole Problem
  
• Street Cleaning/sweeping
  Sweeping of Village streets is completed once each month form April 1 to December 1
• Street Closed
  Any street that is impassable do to street flooding. Barricades will be placed on streets where the avarage car cannot drive safely
• Street Flooding
  Flooding of streets and right of ways due to improper drainage of the storm sewer system
• Street Restoration-General
  Repair of street sections due to underground utility repair, and general failures
• Street Restoration-Sewer
  Restore pavement due to sewer related excavation
• Street Restoration-Water
  Restore pavement due to previous water related excavation
• Street/Drive/Walk Insp-Project
  
• Striping Problem
  Pavement marking request
• Sump Pump Discharge/Icing
  Icing of street or public sidewalk due to discharge from sump pump. Refer to Street Superintendent or Community Development
• Sump Pump Inspection
  Village inspects property for sump pump compliance when a property is sold
• Swales & Ditches
  Cleaning and or grading of ditches or swales that transport water

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  T [index]
• Temporary Patching/Potholes
  Pothole patching takes place as needed or as reported
• Traffic Signal Problem
  Signals along St. Charles Rd. only
• Tree Care Request
  Staking, tracing, or feeding of parkway tree
• Tree Inspection
  Request to inspect condition of existing or newly planted parkway tree
• Tree Planting
  Plant a tree in parkway. Done in Spring only
• Tree Removal
  Request to remove a parkway tree due to disease or hazard
• Tree Trimming
  Prune parkway tree
• Turn Water On/off
  Water division will turn water off and back on for plumbing repairs. Advanced notice is requested for non-emergency repairs

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  U [index]

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  V [index]
• Verify Read/Check For Leaks
  Water division will read water meter to verify reading

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  W [index]
• Water Inspection-Private
  Inspection water system on private property
• Water Inspection-project
  Inspection of water distribution system for new construction
• Water Main Break
  Water bubbling up from parkway, curb or street due to leaking water main. Water division will repair. Notify immediately.
• Water Meter Problem
  Water division will check water meter if your experiencing any problems
• Water Quality Complaints
  Notify the Village for further information at 630-834-8505. Village staff to keep log of all complaints and forward to Du Page Water Commission.
• Water Sample Request
  Water division will collect sample and have lab analyze. These are usually in conjuction with taste or odor problems
• Water Service Leak
  Water bubbling up from the ground in parkway or yard

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